FAQs
Here we answer everything you ask us email after email:
IN-PERSON WORKSHOPS
In our offices we have a space for workshops and we organize them from time to time.
Sign up for the newsletter so you don't miss any of our news and updates. You will find the link at the bottom of this page.
EXPIRATION OF ONLINE WORKSHOPS
The online workshops have unlimited access so you can do them at your own pace. You will have them available forever.
WORKSHOP DISCOUNT
Are you thinking about organizing an in-person workshop with our materials? Do you plan to offer an online workshop with our product? Do you want us to be in charge of preparing and distributing your students' packs?
Write to us so we can offer you some help in the form of a discount for workshop participants.
In addition, you can count on our support to promote your project. We'll love to announce it with great fanfare!
The online workshops have unlimited access so you can do them at your own pace. You will have them available forever.
OFFICE VISITS
We do not operate as a physical store but our doors are always open and the coffee maker is ready.
You can come pick up your order, chat, buy our products or simply stop by to say hello. We will be happy to welcome you!
Remember our schedule: Monday to Friday, from 9:00 a.m. to 2:00 p.m.
WELCOME DISCOUNT
If you have registered for our newsletter for the first time, you will receive by email a code with which you will get a 10% discount on your next order.
The discount is valid on Cocoloko products, sold on our website. The following are excluded from the discount: new items, offered items, workshops, outlets and items from other brands.
ACCESS AND SECURITY
Access your account and find out what data we use to contact you.
How do I change my account details?
Identify yourself in your “My account” space with the help of your email address and password, to modify your account data.
I don't remember my login details
Recovering your username is very simple; It is your email address. To find your password, click on the account icon at the top right of the home page, and on the login page click on “Forgot your password? Press here". We will send your password to your email address.
How do I unsubscribe from the newsletter?
Simply click on the “Unsubscribe” link located at the bottom of the newsletter.
Use of my personal data
All data provided by our clients to Cocoloko Ideas, SL or its staff will be included in an automated file of personal data created and maintained under the responsibility of Cocoloko Ideas, SL, essential to provide the services requested by users.
The data provided will be treated in the terms established in the General Regulations for the Protection of Personal Data. In this sense, Cocoloko Ideas, SL has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access by third parties. However, the user must be aware that Internet security measures are not impregnable. If you consider it appropriate to transfer your personal data to other entities, the user will be informed of the data transferred, the purpose of the file and the name and address of the transferee, so that they can give their unequivocal consent in this regard.
In compliance with the provisions of the RGPD, the user may exercise their rights of access, rectification, cancellation/deletion, opposition, limitation or portability. To do this you must contact us by email at info@cocoloko.es
If you want more information you can read our privacy policy on this page.
IN-PERSON WORKSHOPS
In our offices we have a space for workshops and we organize them from time to time.
Sign up for the newsletter so you don't miss any of our news and updates. You will find the link at the bottom of this page.
EXPIRATION OF ONLINE WORKSHOPS
The online workshops have unlimited access so you can do them at your own pace. You will have them available forever.
WORKSHOP DISCOUNT
Are you thinking about organizing an in-person workshop with our materials? Do you plan to offer an online workshop with our product? Do you want us to be in charge of preparing and distributing your students' packs?
Write to us so we can offer you some help in the form of a discount for workshop participants.
In addition, you can count on our support to promote your project. We'll love to announce it with great fanfare!
The online workshops have unlimited access so you can do them at your own pace. You will have them available forever.
OFFICE VISITS
We do not operate as a physical store but our doors are always open and the coffee maker is ready.
You can come pick up your order, chat, buy our products or simply stop by to say hello. We will be happy to welcome you!
Remember our schedule: Monday to Friday, from 9:00 a.m. to 2:00 p.m.
WELCOME DISCOUNT
If you have registered for our newsletter for the first time, you will receive by email a code with which you will get a 10% discount on your next order.
The discount is valid on Cocoloko products, sold on our website. The following are excluded from the discount: new items, offered items, workshops, outlets and items from other brands.
ACCESS AND SECURITY
Access your account and find out what data we use to contact you.
How do I change my account details?
Identify yourself in your “My account” space with the help of your email address and password, to modify your account data.
I don't remember my login details
Recovering your username is very simple; It is your email address. To find your password, click on the account icon at the top right of the home page, and on the login page click on “Forgot your password? Press here". We will send your password to your email address.
How do I unsubscribe from the newsletter?
Simply click on the “Unsubscribe” link located at the bottom of the newsletter.
Use of my personal data
All data provided by our clients to Cocoloko Ideas, SL or its staff will be included in an automated file of personal data created and maintained under the responsibility of Cocoloko Ideas, SL, essential to provide the services requested by users.
The data provided will be treated in the terms established in the General Regulations for the Protection of Personal Data. In this sense, Cocoloko Ideas, SL has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access by third parties. However, the user must be aware that Internet security measures are not impregnable. If you consider it appropriate to transfer your personal data to other entities, the user will be informed of the data transferred, the purpose of the file and the name and address of the transferee, so that they can give their unequivocal consent in this regard.
In compliance with the provisions of the RGPD, the user may exercise their rights of access, rectification, cancellation/deletion, opposition, limitation or portability. To do this you must contact us by email at info@cocoloko.es
If you want more information you can read our privacy policy on this page.